NEW TELEPHONE SYSTEM AT THE KYLE PRACTICE
ON 24TH JANUARY 2014 THE PRACTICE INITIATED A NEW TELEPHONE SYSTEM. THE CALL DIRECT SYSTEM WILL HELP ALEVIATE THE PRESSURE ON THE TELEPHONE LINES.
WHEN PHONING THE KYLE PRACTICE ON 02890563362 YOU WILL HEAR THE FOLLOWING MESSAGE:-
Hello, thank you for calling the Kyle Practice, we are open 8:30am to 6:00pm Monday to Friday and close between 1pm and 2pm for lunch. Please note your telephone call may be recorded for training or monitoring purposes.
Please listen carefully to the following:-
To speak to the duty doctor between 9:00am and 10:30am daily; or to speak to a receptionist – PRESS 1
To order a Repeat Prescription – PRESS 2
To make an appointment or request test results – PRESS 3
In an Emergency – PRESS 4
Please let us know what you think of the new telephone system!
DR LUA NEW GP PARTNER AT THE KYLE PRACTICE
From 1st October 2013 Dr Lua will join the practice as a GP Partner. He has worked for the Kyle Practice over the past 5 years as a sessional GP and we are delighted that he is now permenant as a partner.
As a result of this we are now able to offer our Telephone Triage service 5 days a week. Patients can telephone and speak to a GP Monday to Friday between 9:00am and 10:30am. The doctor can give advice or, if required, ask the patient to attend the surgery on the same day.